Contract / Invoice

How can I subscribe?

After you tested Looping, we will put together an individual package based on the size of your Looping community and finalize the subscription with you. You will then receive an invoice either electronically or by mail.

Do I have to pay the invoice for the respective month in advance?

No. We issue invoices at the end of the month based on the active subscription.

Will the community be deleted if the payment is not made?

No. If the payment is not successful, the community will not be deleted. However, the status of the community is set to inactive and no new prototypes can be submitted.

How can I change my subscription?

If you have a standard subscription, you can easily make adjustments at any point of time (at the end of the month we will bill you according to the subscription of the previous month).

What happens after the end of the test phase? Will my community be deleted automatically?

No. We're not deleting the community. Please contact us to set up a subscription.

What happens if the user volume defined in the subscription has been reached?

The community is not automatically closed. You can continue to work with a larger community than the subscription allows. In this case we will contact you to adjust the subscription.

The standard subscription is not sufficient for my planned community. What can I do?

If there is no standard package that fits the size of the company or the planned community, please contact us so that we can offer you a customized package.

How can I cancel my subscription?

Standard subscriptions can be cancelled at any time, but cancelation will only become effective at the end of the month. Cancel by sending an e-mail to [email protected]

My company is not based in Switzerland. In which currency will the invoice be issued?

By default we charge in CHF. If required, an invoice in EUR and USD can also be considered (based on the exchange rate valid on the invoice date).